Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Image Bearers Coffee Company. If there is a problem with your order, please contact us at Feedback@ibcc.coffee.

Coffee & Consumable Products
Because coffee and other consumable products are food items, they are non-returnable. If your order arrives damaged, defective, or incorrect, please contact us and we’ll make it right with a replacement or refund when appropriate.

Merchandise Returns
We have a 15-day return policy for eligible merchandise. Items must be unused, unworn, in their original condition and packaging, with proof of purchase. Please contact us before returning an item. Items returned without prior authorization may not be accepted.

Non-Returnable Items
We do not accept returns on coffee or other consumable products, gift cards, personalized items, or final-sale items.

Damaged or Incorrect Orders
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, missing, or incorrect.

Return Shipping
Customers are responsible for return shipping on eligible merchandise returns unless the item was damaged, defective, or incorrect. If the issue was our error, we’ll cover the return shipping.

Exchanges
For exchanges, please contact us. In most cases, the easiest option is to return the eligible item and place a new order.

Refunds
Once we receive and inspect an eligible return, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

For questions or to request a return, contact us at Feedback@ibcc.coffee.