Privacy Policy

Privacy Policy

Effective Date: June 25, 2026

Image Bearer ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you visit our website or place an order with us, including when you opt in to receive text messages from us.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name and billing/shipping address

• Email address and phone number

• Payment information (processed securely via our payment provider)

• Order history and product preferences

• Any communications you send to our support team

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and browser type

• Pages visited and time spent on site

• Referring website or search terms

• Device type and operating system

• Cookie data and tracking pixels (see Section 5)

Mobile & SMS Information

If you opt in to receive text messages from Image Bearer, we collect your mobile phone number and a record of your consent. This information is used solely to send you the messages you have requested. See Sections 3 and 4 for full details on our SMS program and our strict no-sharing commitment.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery

• To communicate with you about your order status, account, or support requests

• To send promotional emails and newsletters (with your consent)

• To send SMS/text messages you have explicitly opted into (see Section 3)

• To improve our website, products, and customer experience

• To detect, prevent, and address fraudulent or unauthorized activity

• To comply with applicable legal obligations

3. SMS / Text Message Program

How to Opt In

You may opt in to receive text messages from Image Bearer in the following ways:

• Checking the SMS opt-in box at checkout on our website and providing your mobile number

• Texting a designated keyword (e.g., JOIN or COFFEE) to our shortcode or long code number

• Completing a paper or digital sign-up form that includes an SMS opt-in checkbox with clear consent language

By opting in, you expressly consent to receive recurring automated marketing text messages from Image Bearer at the mobile number provided. Consent is not a condition of purchase. Message and data rates may apply.

Types of Messages You May Receive

After opting in, you may receive text messages related to:

• Order confirmations and shipping updates

• New product launches and limited-edition roast announcements

• Exclusive SMS-only promotions, discounts, and flash sales

• Subscription reminders and renewal notices

• Loyalty program updates and rewards notifications

• Responses to customer service inquiries submitted via text

Message Frequency

Message frequency varies based on your activity and preferences. Customers who opt in to marketing messages can expect to receive approximately 4–8 text messages per month. Transactional messages (order confirmations, shipping notifications) are sent as triggered by your order activity and do not count toward this frequency. We will never send excessive or unsolicited messages.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. After texting STOP, you will receive one final confirmation message and no further marketing texts will be sent. You may also opt out by:

• Emailing support@imagebearercoffee.com with "SMS Opt-Out" in the subject line

• Contacting our support team and requesting removal from the SMS list

Help

For help or more information about our SMS program, text HELP in reply to any message you receive from us, or contact us at support@imagebearercoffee.com.

Carrier Disclaimer

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include but may not be limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, and Metro by T-Mobile.

4. SMS Opt-In Data - No Sharing Policy

Your mobile phone number and opt-in consent are used exclusively by Image Bearer to communicate with you directly. The only permitted disclosures of this data are:

5. Cookies & Tracking Technologies

Our website uses cookies - small text files stored on your device - to enhance your browsing experience, remember your preferences, and analyze site traffic. By using our website, you consent to our use of cookies. You may disable cookies in your browser settings; however, some site features may not function properly.

Types of cookies we use:

• Essential cookies - required for the site to function (e.g., shopping cart)

• Analytics cookies - help us understand how visitors interact with the site

• Marketing cookies - used to deliver relevant ads on other platforms

6. How We Share Your Information

Image Bearer does not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

REMINDER: No mobile/SMS opt-in information is shared with third parties or affiliates for marketing or promotional purposes. See Section 4 for the full SMS no-sharing policy.

7. Data Security

We use industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal information during transmission. All payment data is processed through PCI-DSS compliant payment providers and is never stored on our servers. While no method of transmission over the Internet is 100% secure, we take all reasonable steps to protect your data.

8. Email Communications & Opt-Out

If you have subscribed to our email list, you may receive promotional messages, new product announcements, and special offers. You may unsubscribe at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email

• Emailing us at privacy@imagebearercoffee.com with "Unsubscribe" in the subject line

Please allow up to 10 business days for your unsubscribe request to be processed. Transactional emails (order confirmations, shipping updates) will still be sent as long as you have an active account or pending order.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@imagebearercoffee.com and we will take steps to delete such information.

11. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal information (subject to legal obligations)

• Object to or restrict certain types of processing

• Request portability of your data in a structured, machine-readable format

• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, please contact us at privacy@imagebearercoffee.com. We will respond to all valid requests within 30 days.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post any changes on this page with an updated effective date. We encourage you to review this policy regularly.

12. Contact Us

For any privacy-related questions or concerns, please contact us: